First Impression: Smart, clean, and kind. Impression Changes: None for the worse..only got better the more I worked with them. Competent, caring and completely dedicated to their profession. Office Staff: Can’t say enough! Trustworthy, competent, diligent, tenacious with the insurance company, reliable and I can totally count on Holly Hagel, who went above and beyond for me. Liked Least: At first, the “openness” of the office atmosphere. Then became to love it. Don’t have to hide from what I am or was. Future Patients Should Know: To relax and have confidence in Dr. Umbach’s abilities. You can be yourself and not worry about it. Aftercare Emphasis: Adamant about you knowing what to do and what to expect. This is most important! Structured Aftercare Program: Absolutely – great. Risks of Surgery Discussions: Talks about it at every visit, refers you to view online video classes “Emme” for information on before, during and after surgery. Answered all of my questions over and over again. My Rating: 9: No one is perfect! But, they come close! Both surgical competence and bedside manner were great. But, for me the surgical competence is most important in the end.
*This is an actual testimonial, however, individual results may vary